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Multi-stakeholder processes, service delivery and state institutions: Experiences from the West Bank and Gaza Strip, Palestinian Territories

Author: Working Group on Multi-Stakholder Processes, Service Delivery and State Institutions
Publication date: 2011

To foster research in fragile states, the Working Group on Multi-Stakholder Processes, Service Delivery and State Institutions was initiated in The Netherlands to respond to the need for more evidence on how cooperation between public and civil society actors and institutional legitimacy can improve service delivery and thereby contribute to the legitimacy and effectiveness of state institutions.

The main question that guides the activities of the Working group is:

"How do multi-stakeholder processes (MSPs) for the improvement of service delivery affect the performance and governance of those services, and how does this affect the legitimacy of state institutions?"

This report presents the case studies performed in Palestinian Territories (West Bank and Gaza Strip) for the Working Group. 

The report consists of four parts. The first part gives an overview of research objectives, core concepts, research approach, and case study selection. The second part provides the context of the case studies in terms of the sectors of service delivery in Palestine: water for irrigation; water supply for domestic use, waste water treatment, and solid waste management. The third part describes the selected MSPs. The fourth part consist of an analysis of the findings in relation to legitimacy and the fifth part provides conclusions on the main research question and its sub-questions.