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Dialogue by Design: A handbook in public and stakeholder engagement
Authors: Acland, A. (Dialogue by Design)
Publication date: 2012
This handbook has a special focus on how to design engagement processes – for example, which method to use in different types of situation and how to keep track of stakeholder participation.
As theorists and practitioners, the authors notice some gaps in the broadly available guidelines. This handbook is one part of their gap-filling strategy. They recommend to use it in conjunction with Dialogue Designer, their online engagement design tool and CitizenBase, the stakeholder tracking system.