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Effective communication, feedback and listening

Author(s): Hill, L.
Publication Date: 1996

In the context of tremendous developments in information technology, Hill argues that at the root of many organization and management problems are simple communication breakdowns.

In this paper, Hill emphasizes the importance of interpersonal skills and the ability to develop effective work relationships with key individuals in the pursuit of a professional career. Key components of the communication process and basic skills required for effective communication are addressed. Special attention is given to the general potential for error in the communication process and to some of the specific communication challenges managers face - providing constructive and effective feedback and performance appraisal.