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Hallmarks and Features of High–Quality Community-Based Services

Authors: Kendrick, M.J. et alii.
Publication date: 2006

This paper is the second in a series of three papers on unlocking the code of effective systems change. It identifies the features of high-quality integrated community services and the systems that support them. It serves as foundation work for additional exploration and discussion of what constitutes effective community services.

The paper will undergo continuing development in discussions with representatives of projects and consumer leaders in states. The authors believe the paper, in its current form, will augment assessment of existing systems and planning of new or improved systems and, after refinement, it will become an even more useful tool for those involved in systems transformation.