Resources

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Conflict Resolution: Resolving Conflict Rationally and Effectively

The article and video present the "Interest-Based Relational Approach" as an effective way of conflict resolution. The article also provides additional background information on different conflict styles. 

Key Points

Conflict in the workplace can be incredibly destructive to good teamwork.

The Agile Leader: Adaptability

In this article, Bruna Martinuzzi explains why adaptability, the ability to change (or be changed) to fit new circumstances is a crucial skill for leaders, and an important competency in emotional intelligence. He also shares a few tips for developing adaptability, which among others show the importance for teams to find a balance between working with existing mental scripts and continuously opting for innovation.